How can we help?
Choose the category that best describes your needs. We typically respond within one business day.
Verified Users
Need help with your verification or have questions about your privacy?
- Trouble completing verification
- Questions about what data is collected
- Request to delete your data
- Verification failed or timed out
- General questions about the process
Platform Partners
Integration help, API questions, or account management.
- API integration support
- SDK setup and troubleshooting
- Dashboard and analytics questions
- Billing and account management
- Custom implementation requests
Security Researchers
Found a vulnerability? We take security seriously.
- Report a security vulnerability
- Bug bounty program details
- Responsible disclosure process
- Security architecture questions
Quick Answers
Many questions are answered in our FAQ. Here are some common ones:
Manual Review
If you completed a HumanCheck and were denied access even after our human review process, you can reach out to our support team directly. We will investigate and get back to you within 2 business days.
Email support@verifyyou.com with the subject line “Verification Appeal” and include:
- The platform you were verifying for
- The phone number associated with your account
- The date of your verification attempt
All Contact Channels
User Support
support@verifyyou.comPartner Support
partners@verifyyou.comSecurity
security@verifyyou.comPrivacy & Data Requests
privacy@verifyyou.comSales
sales@verifyyou.comGeneral
hello@verifyyou.comNeed help right now?
Our support and partner teams can help with verification issues, integration questions, and account requests.